Yodel is one of the UK’s leading parcel carriers with the widest range of service options.
Formed in 2010 when the Home Delivery Network bought the domestic distribution system of DHL, the company is a major player in the parcel industry, although DPD, UPS and UK Mail all boast healthier financial returns.
The majority of Yodel’s business comes from retailers sending products to customers, mainly from online orders – Shop Direct, The Hut Group and Tesco are three of the company’s biggest clients.
In its latest reports, Yodel boasts of having around 1,500 companies who use its service, and claims to be responsible for the delivery of over 135 million parcels each year.
The company has also recently launched its enhanced international service, Yodel World and YodelDirect, its door-to-door consumer service aimed at SMEs, online marketplace sellers and consumers.
In Money Saving Expert’s customer satisfaction surveys in 2013 and 2014, Yodel was placed as the worst delivery company in the UK. Yodel disputed this stating that MoneySavingExpert’s poll is unverified and open to influence by parties with a vested interest in affecting the outcome of the survey. It said that the results were inconsistent with the independent and verified feedback that customers give Yodel on TrustPilot, which places the carrier ahead of all its main competitors.
The Daily Mail and BBC’s Watchdog have been two of the main critics of the company, and Yodel has apologised for the major challenges it suffered during the integration of the Home Delivery Network and DHL Domestic, which was completed in 2012.