UK Mail Complaints

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Need to make a UK Mail complaint? Call (Calls cost 7ppm + network charges) 0843 506 8993 and have a member of their customer service team deal with your issue immediately.

Although still a relatively small player in the delivery industry, UK Mail have made enormous gains in recent years and are fast becoming real competitors to the likes of DHL and DPD. Previously known as Business Post, the company now offer products aimed at both corporate clients and the general public (using Royal Mail’s infrastructure) – although this quick growth has not come without some negativity about the company.

Used by thousands of customers every day, there are a number of people who have problems with their UK Mail service – and most find the way to resolve the issue is to lodge a complaint immediately.

Common UK Mail Complaints

As with their rivals, UK Mail do often suffer from packages going missing – this is the case with any delivery company, regardless of their size. Thanks to their extensive logistics network that issues a tracking number for every parcel, most lost items are usually easy to locate again – though a call to their customer service team is normally required to get things back on track.

A number of UK Mail customers have also complained about their items being damaged or broken in the process of delivery. Depending on the level of service opted for by the sender, UK mail should be able to offer financial reparations for the deterioration of the package – and this should usually reflect the value of the items harmed.

How to make a UK Mail complaint

Making a complaint about UK Mail is a straightforward process, with their customer service team having a dedicated division exactly for this purpose. As long as you have details of your parcel (which usually includes tracking number and date sent), contact staff should be able to assess the problem and take the first steps towards resolving the matter immediately over the phone.

UK Mail complaints line opening times

Although their customer service team are closed on Sunday, UK Mail are able to take calls between 7am and 7pm Monday to Friday and 8am and 12pm Saturday – and this is standard among all of their contact staff.

If you have had any kind of problem with UK Mail, start by phoning their customer service team now on (Calls cost 7ppm + network charges) 0843 506 8993 and have their contact centre staff deal with your issue.

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