TFL Contact Phone Number
Transport for London (known as TfL) are responsible for almost all transport systems within the Greater London area. This includes responsibility for London Underground, London Rail and surface transport such as London buses and River Services on the Thames. As a result of their extensive remit, there is more than one Transport for London contact number.
What sort of information can I get from the TfL phone number and when are they open?
You can get travel information and journey planning 24 hours a day, 7 days a week from our TfL phone number, however most of the other TfL contact numbers are open for shorter hours, and some only during week day office hours. You can access a range of information however on everything Transport for London are responsible for, from street enquiries, the London Underground and lost property, right through to River Services on the Thames and the Docklands Light Railway. Many of the TfL contact numbers open between 8am and 8.30am, and do not close under 8pm, however it does depend on the particular service or enquiry you are making.
Can Transport for London help with Barclays Bike Hire?
Barclays Bike Hire is available across London, giving you the freedom to hire a bike, use it and return it to a convenient location, at minimal expense, and without worrying about storage and security. There is a TfL contact number for the Barclays Bike Hire scheme along with dedicated pages on their website.
Can I get information about the Congestion Charge from the TfL phone number?
TfL are responsible for the Congestion Charge and you can make a general enquiry using the general TfL contact number, however Penalty Charge/Enforcement and Fleet registration enquiries are available on another Transport for London contact number. You can also pay using the Automated Telephone Service if you have registered already.
TFL contact number departments and opening times
Being responsible for the public transport (and much more) of the UK’s largest city, TFL’s organisation is enormous. This is reflected by the different parts that the TFL contact number is split into. Below you can find a complete list of all the current TFL customer service departments, along with their opening hours.
|TFL customer services||Monday – Sunday: 8am – 8pm|
|Travel Information (including journey planning)||24 hours a day, 7 days a week|
|London Underground/Tube enquiries||Monday – Sunday: 8am – 8pm|
|Bus enquiries||Monday – Friday: 8am – 8pm Saturday – Sunday: Closed|
|Street & road enquiries||24 hours a day, 7 days a week|
|Emirates Air Line enquiries||Monday – Sunday: 8am – 8pm|
|Barclays Cycle Hire||Monday – Friday: 8am – 8pm Saturday – Sunday: Closed|
|Congestion Charge||24 hours a day, 7 days a week|
|Dial-a-Ride||Monday – Friday: 8am – 8pm Saturday – Sunday: 8am – 6pm|
|London Overground enquiries||Monday – Friday: 9am – 5pm Saturday – Sunday: Closed|
|Oyster card||Monday – Sunday: 8am – 8pm|
|Complaints||Monday – Sunday: 8am – 8pm|
|Lost Property||24 hours a day, 7 days a week|
If your query doesn’t fit into any of the above brackets, their customer service staff should be able to offer some assistance.
Alternative ways to contact TFL
While they much prefer that their customer dial the TFL contact number when they have a query, there are other ways to have a question dealt with. In addition to calling, their staff can be contacted over email using the contact us form on their website. They also accept problems posted to the TFL head office address, which can be found below.
Transport for London
42-50 Victoria Street,
Please be aware that the turnaround on customer service queries sent by post can be lengthy. This is why we recommend calling the TFL phone number.