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To find out how Sky technical support can help you call (Calls cost 7ppm + network charges) 0843 515 8193 – alternatively you can email Sky’s technical department, however please be aware that email response times can be approximately 2-3 days.
Originally called Sky Television Limited (SA TV), now named Sky Television plc (and of course British Sky Broadcasting Group BskyB) has steadily become the trusted household choice simply referred to as ‘Sky’ – providers of cutting-edge innovation on a number of fronts. Millions of homes and businesses rely on Sky to keep them entertained and informed with a host of competitive products and worldwide services – including Sky broadband, high-definition stations, telephone options and business packages.
Experiencing problems with your Sky remote?
One of the common queries asked of the Sky technical support team is for information about programming of the official remote control (which normally revolves around identifying problems such as discovering generic TV manufacturer codes – an advisor can explain this in depth). Other common queries include resetting the control, using our quick troubleshooting advice, and basic functionality checks (e.g. sensor, mode and power issues) – all of which are relatively simple problems that the contact team should be able to aid with.
If your Sky remote is beyond repair, it is possible to order a new one from the Sky remotes and accessories department – any member of the customer service team will be able to take your order or address any queries.
It’s also worth noting that replacement cables, from 1-3m HDMI leads through to 2-5m Ethernet, plus AV, link wires and 3D glasses for Sky passive TVs are also available directly via Sky’s technical support number – and should be sent to you for free, with no postal costs.
Contacting Sky technical support about specific equipment
The Sky technical team is on hand to discuss all aspects of Sky’s kit – we’ve highlighted two regularly queried areas that customers find vital to ensuring they keeping entertained, informed and connected:
- The company claim that their Sky Hub offers a superb range within the home, utilising Sky Smart Signal technology which identifies possible inference, ensuring optimum signal.
- The Sky Wireless Booster – the easy way to extend Wi-Fi connection within your home, reaching previously unobtainable areas and providing touch-button hub operation (even in black spots). Don’t forget to ask about setting up Active Sky Broadband before installing Sky’s Wireless Booster, and arranging Sky Hub upgrade – however, any ‘wireless ‘N’ router will suffice, plus one application is all that’s required. The efficient energy saving switch-off mode means there is no unnecessary Wi-Fi usage and connection speeds are always upheld.
For information about all Sky’s technical kit, installation advice and associated queries, call directly on (Calls cost 7ppm + network charges) 0843 515 8193
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