RBS

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RBS contact numberWhen you need to contact a member of RBS to discuss any aspect of your financial situation, personal or business, call (Calls cost 7ppm + network charges) 0843 506 9227.

The Royal Bank of Scotland is a subsidiary of The Royal Bank of Scotland plc, and has approximately 700 branches throughout England, Scotland and Wales. With a history that dates back to the 1700s, the bank has become firmly established within the financial market – which means that thousands of people each day need to speak to their customer service team using our RBS contact number.

Common RBS services and queries

RBS phone numberAmongst the most popular current accounts in RBS’ portfolio are the Select Account, Select Silver Account, Select Platinum Account and Black Account – inviting flexibility of financial choice for millions throughout the UK. Along with a diverse range of current account features including travel, lifestyle, protection and private benefits, there are a host of reasons customers wish to contact RBS.

 

 

Common reasons people call our RBS phone number are:

  • Enquiries about the transferral of funds, either from or into another Royal Bank of Scotland account – within the same branch.
  • To discuss Standing Orders (fixed regular automatic payments) or Direct Debits (an agreed payment arranged between you and a company), ascertaining whether payment dates and amounts are correct or if alterations are needed.
  • The arrangement of balance alerts (available each week on a day of your choice) are a popular request – ensuring you keep abreast of your current spending and available funds.

RBS insurance

Royal Bank of Scotland contact numberIn a fierce marketplace, RBS appear to understand that their competitors (including Lloyds Bank, Halifax, Nationwide and Santander) offer a wealth of affordable yet effective insurance options and now provide their own range of policies – designed with customer satisfaction in mind. One of the main areas customers find vital to insure is the home, regularly exploring building, contents and combined buildings & content choices – with affordable student packages and tenant cover also available.

Now one of the most important parts of their business, RBS have dedicated teams of insurance advisors who are able to deal with new policies, questions and claims – and all are available by phoning the bank’s central contact number via (Calls cost 7ppm + network charges) 0843 506 9227.

Contacting RBS to report a lost or stolen card

You can contact RBS’ customer service team, 24 hours a day, 7 days a week, to report lost or stolen Royal Bank of Scotland cards – ensuring the correct data protection systems are swiftly put into place and new cards arranged to be with you in approximately 5 working days. In addition to card cancellation and issuing, emergency funds can be organised via RBS, NatWest or Tesco RTM machines – please note that cash limits apply.

RBS contact number departments and opening times

As one of the leading banks in the UK, the RBS contact number is now split into a variety of different departments in order to deal with the amount of different issues they are faced with each day. Thankfully, this has made calling the organisation eaier than ever. below are some of the more popular departments, along with their reported opening times.

Department Opening hours
Lost & Stolen Cards 24 hours a day, 7 days a week
Classic & Gold account customer services Monday – Friday: 7am – 9pm Saturday – Sunday: 8am – 6pm
Private Banking & Platinum account customer services Monday – Friday: 6am – 10pm Saturday: 8am – 8pm Sunday: 8am – 6pm
Student account customer services Monday – Friday: 7am – 9pm Saturday – Sunday: 8am – 6pm
YourPoints World enquiries Monday – Friday: 9am – 6pm Saturday: 10am – 4pm Sunday: Closed
Black Card customers Monday – Friday: 6am – 10pm Saturday: 8am – 8pm Sunday: 8am – 6pm
Card Activation 24 hours a day, 7 days a week
Online services (including rbs.co.uk queries) Monday – Friday: 6am – 10pm Saturday: 8am – 8pm Sunday: 8am – 6pm
Fraud hotline 24 hours a day, 7 days a week
Complaints Monday – Friday: 9am – 6pm Saturday: 10am – 4pm Sunday: Closed
Telephone banking 24 hours a day, 7 days a week

Please be aware that if you issue does not fall into any of the above categories, a member of the RBS customer services team will be able to offer some form of assistance. In many cases they will be able to redirect you to whichever department would be able to provide help.

Alternative ways to contact RBS

Royal Bank of Scotland phone numberThe Royal Bank of Scotland are keen to embrace alternative ways for their customers to get in touch with their support staff. Along with being able to ask a question on the RBS website or having a peer-to-peer support forum, the company also have an official twitter account which provides assistance.

However, for lengthier issues or formal complaints, RBS still accept questions sent to their head office address. You can reach them through the following information:

RBS Head Office
36 St Andrew Square,
Edinburgh,
United Kingdom,
EH2 2YB

If you have any question of query, call the RBS contact number now on (Calls cost 7ppm + network charges) 0843 506 9227 and have a member of their customer service team deal with your problem.

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