National Rail Enquiries

This site offers advice and call forwarding options, and we are in no way affiliated with any organisation mentioned on this website. Calls to 084 numbers cost up to 7p per minute plus your network access charge.

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National Rail discount railcard promotionIf you’re looking for information on UK train timetables or general help with tickets, call the National Rail enquiries number on (Calls cost 7ppm + network charges) 0843 515 8326 and have a member of their staff deal with your query.

National Rail was established in 1996 and represents 23 train franchises throughout the UK, including Virgin Trains, CrossCountry, First Pennine Express, Arriva, Northern Rail and Merseytravel – providing up-to-the-minute information regarding timetables, fares and travel news.

Because of this, the National Rail contact number is one of the most in-demand hotlines of any in the UK transport industry, dealing with thousands of calls each day. Thankfully, their call centre staff are able to deal with the large volumes of people dialling their number, and should be able to offer assistance regardless of your query.

Getting journey planning advice from the National Rail enquiries number

National Rail phone numberDiscovering the most direct and cost-effective route are major reasons why many people choose to call the National Rail Enquiries Number – along with obtaining information regarding facilities, available both at specific stations and on certain trains. Despite every effort to ensure trains arrive on-schedule, disruptions do sometimes happen and National Rail Enquiries will keep you informed of such – with live departure and arrival details, information about alternative transport and details of changes to train times.

Contacting National Rail enquiries about railcards

National Rail enquiriesNational Rail Enquiries can explain about the different rail cards currently available, including national & regional railcards, concessionary options and disability passes – all designed to help make travel as affordable as possible. This has proved to be a popular way of creating customer loyalty to trains, especially at a time when fares have been continually rising with no discernible improvement in service.

The National Rail team have a number of offers that have proven popular with the public – with three of the main deals listed below:

  • Group travel discounts are offered by most train franchises and are usually obtainable for groups of 10 people or more travelling together and to the same destination – times of availability and conditions may apply. Another group discount regularly circulated is the ‘small group day ticket’, usually featuring savings for as few as 4 adults and typically greater reductions for children travelling within the same group.
  • Children travelling by train can enjoy a variety of savings depending upon age. Please remember that youngsters who look 16 or over may be asked to present proof of age, upon ticket purchase and when travelling.
  • A popular ticket, chosen by many is the ‘Family & Friends Railcard’ with reductions of approximately one third for adults and 60% for children’s’ tickets – adults and children within the same group do not have to be related.

It is important to note that the National Rail customer service team will be able to offer personalised advice based on your own unique situation once contacted – and this extends to providing assistance on the latest promotions and deals.

Can I book InterRail tickets through the National Rail enquiries number?

In addition to travel throughout the UK, the National Rail Enquiries number allows you to access the latest information regarding international train travel – supplying single country, European and global passes, allowing easy access throughout 30 locations.

General National Rail enquiries – opening times

You can reach the National Rail team 24-hours a day, 7-days a week (apart from Christmas Day).

InterRail benefits

There are additional transport and accommodation benefits on offer through InterRail, along with country specific advantages including:

Free S-Bahn travel in Austria, discounted Eurostar tickets between London St Pancras, Lille and Paris Nord, plus reduced Segway Tour prices on Italian InterRail routes – a member of the National Rail Enquiries customer service team can explain about all international train travel offers available.

Alternative ways to contact National Rail

As you are probably aware, there is always a wealth of up-to-the-minute information regarding train travel online at, however there are often questions which nevertheless need more of an in-depth answer. In such cases it is handy to use National Rail’s online chat facility which can be accessed at any time via

National Rail enquiries opening hours

Lines are open from 9am until 5pm Monday to Friday (excluding Bank Holiday Mondays). This is the number to call regardless of whther you are dialling for a complaint, question or booking. You can also email via:

National Rail Postal Address

National Rail contact numberAlthough they do recommend that people call the National Rail contact number when they have an issue, it is also possible to get in touch with them via traditional mail. You can reach them at the following address:

National Rail Enquiries
Customer Relations

As one of the most vital public transport services in the UK, the National Rail enquiries number staff are always willing to help with any question – contact them now on (Calls cost 7ppm + network charges) 0843 515 8326.

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