ESA Phone Number for UK Benefits

0843 515 9427

ESA Phone Number 0843 515 9427

ESA phone numberOur ESA Phone Number (also known as the Employment Support Allowance phone number), directs your call to the ESA’s main Customer Service Team who will endeavour to assist you with your individual enquiry.

The ESA are there to help and assist you if you find yourself in a position where you are unable to work, advising you on what financial support is available and personalised around you circumstances – by calling the ESA Contact Number 0843 515 9427 an ESA agent will gladly assist you. You are able to apply for ESA if you are employed, self employed or unemployed, in addition you may claim ESA if you have been claiming benefits such as Income Support or Incapacity Allowance.

So what might you be entitled to?

How much the staff at the ESA contact number will be able to offer you depends on your unique individual circumstance. For the first 13 weeks, you will be placed into a payment bracket depending on your age. After that, your ability to work will be assessed and you will either be put into a Work Related Activity Group or a Support Group, each with different payment rates.

Time frame Circumstance Amount per week
Weeks 1 – 13 Under 25 years of age £56.25
Weeks 1 – 13 Over 25 years of age £71.00
Weeks 14 onwards Allocated to Work Related Activity Group £99.15
Weeks 14 onwards Allocated to a Support Group £105.05

ESA contact numberThe amount you get simply depends on your current circumstances, the total amount of income you receive and the ESA you are entitled to – you will be placed in to one of the following categories:

  • Contribution Based ESA
  • Income-Based ESA.

To find out which group you fall into call our ESA phone number, where a member of their switchboard staff will be able to offer assistance. this may include doing a quick questionnaire over the phone to assess your eligibility.

What happens at ESA Week 13?

At this stage claimants are typically placed into one of the following groups:

Work Related Activity Group

This group will require you to meet and have regular interviews with an advisor, where they will help with interview techniques, general life skills and work related skills.

Support Group

In this group you do not have to attend interviews, however you can call and talk to an advisor at any time if you need any help or assistance. This group is mainly for people who have illness or a disability which severely affects what you are able to do.

ESA Eligibility

Everyone’s situation is unique and therefore assessing eligibility for ESA depends upon a person’s individual circumstances. Finding out if you qualify for ESA simply call 0843 515 9427 or click onto where you will discover a user-friendly eligibility calculator.

ESA phone number opening hours

ESA telephone numberYou can contact the ESA between the hours of 8am and 6pm, Monday to Friday.
Alternatively you can return a completed ESA1 Form to your local Job Centre Plus Office.

Currently, you will be able to get in touch with the ESA contact number between 8am until 6pm Monday to Friday. Unfortunately, the helpline is closed on weekends and on Bank Holidays.

How do I claim ESA?

The quickest and most direct way to claim is to call the ESA and discuss your case with their highly trained agents, you can call their team on 0843 515 9427.

ESA helplineBefore you call the ESA phone number, there are a few things it is essential to have to hand in order to expedite your conversation. Some of the information you may be asked for include the following:

  • National Insurance Number
  • Medical Certificate
  • GP’s Address & Phone Number
  • Home & Mobile Phone Numbers
  • Mortgage or Landlords’ details
  • A copy of your Council Tax Bill
  • Employer’s address and contact details, including the days you worked
  • Your bank account details
  • Details of all other benefits you are receiving, including Sick Pay
What if you don’t have an NI number or have lost your National Insurance Number?

If you need to make a new application or want to re-apply, you can do so on the official HM Revenues & Customs website at

Call our Employment Support Allowance (ESA) Phone Number on 0842 515 9427 and discuss your case with one of their agents, they will be able to get the ball rolling with your application and assist you along the way.

ESA Phone Number

0843 515 8127

Associated Benefit & Allowance Links

Job Centre Plus
Child Benefit

Tax Credit
Department of Work & Pensions
National Insurance
Income Support
Inland Revenue

Published by on . Updated by Daz on .