EE Complaints

This site offers advice and call forwarding options, and we are in no way affiliated with any organisation mentioned on this website. Calls to 084 numbers cost up to 7p per minute plus your network access charge.

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Speak to the EE complaints team now by phoning (Calls cost 7ppm + network charges) 0843 515 9430 and having your problems solved immediately by one of their customer service team.

EE formed out of the merger between mobile network companies Orange and T-Mobile in 2010 and have combined their customers to become the largest phone provider in the UK – clocking in some 28 million users. Following the lead of rival competitors O2 and Virgin, EE have also made inroads in broadband provision with a fast-growing subscribership thanks to their competitive prices and flexible contract options.

Common EE complaints

Although EE is hugely popular for its telecommunications service, its customer satisfaction for broadband lags behind – in fact the company is known for being one of the most complained about brands in the UK. The popularity of Orange and T-Mobile before the merger has allowed both to carry on offering deals under their own names – albeit as part of the same company. It is the Orange arm of the two that has proved more susceptible to problems.

One of the largest complaints that EE faces is the quality of its mobile internet coverage – users are unhappy at the speed of the recently implemented 4G network on their smart phones. Additionally, it has turned out that there have been many cases where 4G is not available in parts of the country.

Some long-term customers who were already on Orange and T-Mobile have discovered billing issues; it is important to call the EE complaints line if it is felt that you have been overcharged for a month or to find out where any possible extra charges might have come from.

How hard is it to get through to the EE complaints team?

One of the dubiously positive factors of having to deal with a large volume of complaints is that the EE complaints team are capable of dealing with a good number of phone calls at any one time. Despite the issues listed above though, a large proportion of calls made through broadband helplines are in relation to run-of-the-mill queries, with EE having unique divisions within their customer service team that are able to manage everything from technical faults through to connection issues.

Calling the EE complaints team is still more effective than the numerous other options that the company have set-up to cope with complaints. Many now contact EE through their social networking accounts or over email as well as their online chat service. However, their customer service staff are able to advise on any issues from tariffs and the structure of deals to the specifics of the small print – often with higher accuracy than their online counterparts.

What are the EE complaints helpline’s opening hours?

In order to try and facilitate the needs of the consumer as much as possible (and with the added bonus of reversing some of the more critical press about the company), EE’s complaints helpline is open from 8am to 10pm, Monday to Friday, 9am to 8pm on Saturday and 9am to 5pm on Sunday.

If you’ve got a problem with an existing broadband or phone account, call the EE complaints helpline on (Calls cost 7ppm + network charges) 0843 515 9430.

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