EDF Energy Contact Number (for call connections) – (Calls cost 7ppm + network charges) 0843 515 9436
Our EDF Energy Contact Number (for call connections) will connect you to one of the UK’s largest energy providers. Providing sustainable energy 5.5 million homes and businesses up and down the country.
EDF Energy accounts for one fifth of the UK’s electricity, generating through a mixture of power stations and wind farms. An EDF Energy Contact Number (for call connections) for almost all enquiries regarding EDF Energy can be found listed below:
EDF Energy Assistance
If you are an EDF customer ringing any of the numbers listed below, please ensure you have your account number ready before calling the contact number, your EDF Energy Account Number can be found on any bill or letter sent to you by EDF and starts with 67, alternatively you can click on the following link to be redirected to the EDF Energy online ‘My Account’ page: http://www.edfenergy.com/products-services/for-your-home/my-account/
For existing customers wishing to contact EDF regarding gas and electricity enquiries, our EDF Energy contact number is: (Calls cost 7ppm + network charges) 0843 515 9436
EDF Energy Customer Service Opening Times
Although all of their departments can be contacted through the main EDF Call Connection Phone Number, their Call Forwarding to the Helpline is currently divided into a variety of different sections. Somewhat confusingly for customers, these individual parts of the company offer slightly different opening times – detailed below
|EDF Energy home customer (existing customers)||Monday – Friday: 8am – 8pm Saturday: 8am – 6pm Sunday: Closed|
|EDF Energy SME and large business customers||Monday – Friday: 8am – 8pm Saturday: 8am – 2pm Sunday: Closed|
|Priority Services||Monday – Friday: 8am – 8pm Saturday: 8am – 6pm Sunday: Closed|
|Recruitment||Monday – Friday: 8am – 8pm Saturday: 8am – 2pm Sunday: Closed|
|Sales||Monday – Friday: 8am – 8pm Saturday: 8am – 6pm Sunday: Closed|
|Complaints||Monday – Friday: 8am – 8pm Saturday: 8am – 6pm Sunday: Closed|
|General Queries||Monday – Friday: 8am – 8pm Saturday: 8am – 2pm Sunday: Closed|
|Billing and payment (including Direct Debit)||Monday – Friday: 8am – 8pm Saturday: 8am – 2pm Sunday: Closed|
|Account management||Monday – Friday: 8am – 8pm Saturday: 8am – 6pm Sunday: Closed|
|Emergencies (including gas leaks)||24 hours a day, 7 days a week|
|Pay As You Go customers||Monday – Friday: 8am – 8pm Saturday: 8am – 6pm Sunday: Closed|
|Automated payments and meter readings||24 hours a day, 7 days a week|
|Green Energy Call Forwarding to the Helpline||Monday – Friday: 8am – 8pm Saturday: 8am – 2pm Sunday: Closed|
|Debt management||Monday – Friday: 8am – 8pm Saturday: 8am – 6pm Sunday: Closed|
However, if your question does not fit into one of the above segments don’t fret – one of the customer service team will be able to offer assistance.
If you’re not an EDF Energy customer but wish to inquire about gas and electricity, the EDF Energy contact number for gas and electricity sales is you can still call the contact number.
If you would like to put money into your EDF pay as you go plan, or for enquires about the service, For direct debit enquires, or to set up a direct debit (pay monthly plan),If you have any questions or queries about EDF’s green energy, our EDF Energy contact number for pay as you go/prepay metre is: (Calls cost 7ppm + network charges) 0843 515 9436
EDF Energy Contact Number (for call connections) FAQs
Every wondered what kind of queries the EDF Energy Contact Number (for call connections) deals with? Below are some of the most frequently asked questions of the customer service staff at their call centres.
Does EDF Energy offer any special services to the elderly?
Individuals who are of pensionable age benefit in several ways by doing business with EDF Energy. The organisation invites pensioners to register in order to take advantage of special provisions that have been made for this group of clients. You may have your quarterly bill read to you, receive bills on CD or in Braille or be registered as a priority services customer if you are on life support.
Does EDF Energy offer any assistance with making your home environmentally friendly?
Home energy saving improvements benefit everyone and to this end, residential customers may apply for assistance with insulating their homes to make them more efficient and reduce heat loss during winter. Under the ECO government initiative, improvements may be installed for free in your home once you are eligible.
Do low income customers get any discounts from EDF Energy?
EDF Energy offers Warm Home discount rebates which are available to low income customers. Clients who applied for this program before the deadline are now able to get a discount on their energy bill. The program is currently closed to new applicants but a new plan will open up soon so that other interested individuals will be able to apply.
Does EDF Energy offer any assistance to households which have significant debt?
Nowadays, quite a few households are struggling with debt and this impacts their ability to pay utility bills on time. You may call the customer service team and a qualified representative will help you find a way to pay that suits you. You may also qualify for grants under the EDF Energy Trust. Clients may contact the customer service team for information on benefit entitlement cheques or claiming tax credits that they may be eligible for.
Use the EDF Energy TeleCall Connection Phone Number to Get in Touch with the Priority Services Team, When you call the Priority Services Team using the free EDF Energy contact number, you will need to have your account number ready. Whether you are struggling to pay your energy bill or have other issues that must be dealt with urgently, you should call (Calls cost 7ppm + network charges) 0843 515 9436 to get in touch with a customer care representative.
Alternatives ways to get in touch with the EDF team
As they are one of the largest utilities suppliers in the country (and worldwide), EDF have a number of ways in which their customers can get in touch with the company’s customer service team. The Call Connection Phone Number remains the most popular and quickest method, but the alternatives do have some merit. The company still accept e-mail correspondence through their contact us form – with live chat also available through that link.
EDF are also able to deal with queries sent through to their head office by traditional means. Mostly, these letters are formal complaints or further documentation for an ongoing customer service query, but can also relate to straightforward questions. The contact address is as follows:EDF Energy Trading (Global headquarters)
80 Victoria Street
If you do not want to get in touch with EDF Energy representatives by using the Priority services EDF Contact Number, you may also call customer care personnel free from a land line by using the Call Forwarding to the Helpline at (Calls cost 7ppm + network charges) 0843 515 9436.
Customers may call the Call Forwarding to the Helpline from a mobile phone. The Call Forwarding to the Helpline Contact Number (for call connections) for mobile users who have issues related to debt is 0300-3300519. You may send an email to the company about your problem.
All of the above information and a full list of all contact numbers and postal addresses can be found freely within the Public Domain.