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If you’re looking to make an eBay complaint, call their team now on (Calls cost 7ppm + network charges) 0843 515 9457 and speak to a member of staff about your issue now.
Now one of the largest brands on the internet, eBay have overcome many of the technical issues that dogged their early rise. However, though a number of the key problems have been eradicated, there are still many things that make the website’s shopping experience less than enjoyable – with scam sellers, items not being as advertised and products not being sent as agreed being chief among them.
Although most issues can be dealt with using eBay’s online systems, in many cases this administration process simply doesn’t offer enough security, nor does it act quickly enough. In cases where eBay’s online clearance process isn’t enough, it is always advised that a complaint to the company is made.
Making a complaint about an eBay seller or buyer
Making a complaint about an eBay seller is a relatively easy process – by phoning their customer service team and describing the incidents around your claim, their team should be able to accurately assess the next steps that need to be taken to resolve the issue.
Despite there being a number of safeguards for buyers on eBay (with seller rating and feedback both providing some form of reassurance), there are circumstances in which extra steps are required to be taken in order to have money refunded. Normally, these are focussed around being misled in an auction, or being denied the return of funds unfairly – however, the eBay complaints team are willing to take most situations into account.
Making a complaint about eBay
Like most internet-based companies, eBay have traditionally been shy about dealing with complaints. For a number of years, they were only willing to deal with these sorts of matters through the post – however, recently eBay have accepted that the slow turnaround of this method only serves to further aggravate users, and their contact staff are now able to deal with grievances about the company.
The way to make an eBay complaint about the business is to phone their customer service team and describe in detail exactly what has prompted your ire. One thing that they have in common with all businesses is that they are keen to keep customers happy – and their contact team are reportedly very fair in their dealings with consumers.
eBay complaints helpline opening hours
In the UK, the eBay complaints team operates opening times of 8am to 9pm, Monday to Friday and 9am to 6pm on weekends, and are also able to deal with general customer service enquiries.
Looking to make an eBay complaint? Call (Calls cost 7ppm + network charges) 0843 515 9457 and speak to a member of their customer service team now, and take the first steps towards having your problem resolved.
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