The Department for Work and Pensions (DWP) provide information and advice to those seeking state related welfare and financial services. These services can include applying for housing benefit, seeking information regarding job seekers’ allowance, as well as information regarding child maintenance. The DWP also plays a key role in providing support to those who have disabilities. This includes a disabled carers service, which provides information to those who are seeking disabled person’s related welfare support, as well as carers’ allowance. You can use our DWP contact number to find out more about these services, and how you can access them.
Reasons for Contacting the DWP
You can contact the DWP and its relevant departments if you would like to receive further information about the services they provide. This can be given over the phone, or it can be provided in the form of a leaflet that will be sent to you. You may also want to initiate the process of making a claim, or inform the DWP of any changes to your current financial situation that would alter the amount of money you receive.
By using our DWP contact number, it is important to bear in mind that many calls to each telephone number above are recorded. This is for training and information purposes. Many of the numbers can also be used via your local job centre plus, which will allow free direct access to the lines listed above. All information you provide will be used to assess your claims. If you do not use the right telephone number, ask the call handler on the other end to transfer you or provide you with the correct one.
DWP phone number departments and opening hours
Although they can all be contacted through the main DWP number, there are various different departments that the helpline’s call centre are divided into. At the moment, the phone number is able to deal with queries on the following matters, along with the opening times for each.
|Income Support||Monday – Friday: 8am – 6pm Saturday – Sunday: Closed|
|Jobseeker’s Allowance (JSA)||Monday – Friday: 8am – 6pm Saturday – Sunday: Closed|
|Employment and Support Allowance (ESA)||Monday – Friday: 8am – 6pm Saturday – Sunday: Closed|
|Incapacity Benefit||Monday – Friday: 8am – 6pm (Thursday: 10am – 5pm)|
|Alerting the DWP of a Death||Monday – Friday: 8am – 6pm Saturday – Sunday: Closed|
If your query does not fit into any of the above divisions, then simply hold to be able to speak to a member of their general staff and be redirected as appropriate.
The majority of calls made to these helplines are to do with making a new claim, making amendments to an existing claim, making complaints or lodging an appeal – although they are all able to deal with a full range of issues.
Alternative ways of contacting the DWP
As well as their helpline, the DWP have a variety of different ways through which people can get in touch with them. The Department for Work and Pensions section of the gov.uk website has a lot of information around getting in touch with smaller sections of the organisation, while the official Facebook, Twitter and LinkedIn page all offer some form of customer support – but they will mostly push you towards calling the contact number.
Thankfully, the DWP also still deal with queries through traditional mail. Their head office are able to sort enquiries, and can be contacted at the following address:
Department for Work and Pensions (DWP)
The DWP have also started to branch out into other forms of media, with accounts on Google Plus, Youtube and even Buzzfeed - however, these are more for general information and help rather than dealing with problems.