Child Maintenance Service

This site offers advice and call forwarding options, and we are in no way affiliated with any organisation mentioned on this website. Calls to 084 numbers cost up to 7p per minute plus your network access charge.

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Call the Child Maintenance Service contact number now on (Calls cost 7ppm + network charges) 0843 515 9404 if you have any queries regarding an ongoing claim, or if you believe you are entitled to start receiving money through the system.

The Child Maintenance Service (CMS) is renowned as one of the most importance benefits currently being provided by the Department of Work and Pensions. Responsible for the legislation that most affects the day-to-day wellbeing of the UK’s children– as well as calculating how much any claimant should be due to receive.

From 25 November 2013, the Child Support Agency no longer takes on new claims, and these are instead being dealt with by the Child Maintenance Service. This restructuring is another part of the government’s long running reform of the benefits system in the UK, aimed at streamlining their operations and reducing the financial burden upon the taxpayer.

If you have an existing claim that was being dealt with by the Child Support Agency, they are still the body that will be responsible the administration of your benefits – only new claimants will need to go through the Child Maintenance Service.

What is Child Maintenance?

Child Maintenance is a payment made to help towards the living costs of a child for one parent to another (usually as a result of a separation), as long as they fit within certain rules outlined by the Department of Work and Pensions.

In order to be eligible to make a claim, your child has to be under the age of 16 – or be under 20 and still be in full-time college education (as long as you are still receiving child benefit for them). In addition to this, the parent claiming Child Maintenance has generally got to be responsible for the day-to-day care of the child.

Where is the Child Support Agency (CSA) based?

Though their specific locations sometimes change, the Child Support Agency has always had all of its offices based within the UK. Currently, they have contact operatives based out of buildings in Belfast, Hastings, Plymouth, Birkenhead, Falkirk, and Dudley. These call centres all deal with different aspects the Child Support Agency’s operations, as well as certain issues that are specific to their location – the helpline itself will direct you to the correct department when you phone.

When is the Child Support Agency (CSA) contact centre open?

As all of their operatives are based in the UK, the Child Support Agency and Child Maintenance Service (CMS) helplines are not open 24 hours a day. Throughout the week, they are able to take phone calls between 8 am and 8 pm, with their opening hours adjusted to being from 8 am until 4 pm on Saturdays. It is important to note that their contact centres are closed on Sundays, as well as most bank holidays.

If you need to speak about an ongoing Child Support Agency (CSA) benefit, or need to start a new Child Maintenance Service claim, the number to phone is (Calls cost 7ppm + network charges) 0843 515 9404.

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