[cnuk_number number=”(Calls cost 7ppm + network charges) 0843 515 9432″ position=”top” name=”British Gas Homecare”]
Need to make a British Gas Homecare customer service? Phone (Calls cost 7ppm + network charges) 0843 515 9432 and make sure that a member of their dedicated contact number team deals with your grievances immediately.
Offering cover for plumbing, drainage, boilers and much more beside, British Gas Homecare has styled itself as the fifth emergency service – becoming a vital part of many UK households in the process.
Despite being one of the most trusted brands in the country, many customers have reported that they have felt let down by British Gas when they required Homecare assistance – and in these situations, it is generally recommended that a complaint is made directly to the company
Common British Gas Homecare customer service queries
Among the many complaints about the British Gas Homecare service, one of the most frequent among customers is that they feel as though they have been misled over the level of cover provided by the service. Unfortunately, this usually occurs after the company have declined to provide help in an emergency.
In most cases, details of the original promises made by the British Gas salesman when you took out your policy can be traced through their call-centre infrastructure – and can normally lead to financial reparations being made if the complaint is upheld.
Another regular problem is the repairs made by Homecare servicemen being insufficient, with some consumers noting that they have actually exacerbated the problem. British Gas have procedures in place to deal with this – but often, this process is not instigated unless an official complaint has been made.
How to contact the British Gas Homecare customer service number
Although British Gas do allow people to make complaints by both post and through e-mail, it is believed that the slow turnaround with each of these processes mean that it is difficult to get a matter resolved quickly without speaking directly to Homecare contact team.
With a department of their customer services helpline dedicated exclusively to managing criticisms of the service, phoning has repeatedly proven to be the way to have a Homecare complaint taken care of.
Alternative ways of contacting British Gas Homecare customer services
Although not as large as the main British Gas contact team, the Homecare customer service staff do have a number of different ways in which consumers can get in touch with them aside from using the telephone number. If you need to send them an e-mail, you can do so through ServicesCustomerTeam@britishgas.co.uk. Alternatively, you can post them your queries at the following address:British Gas Services Customer Relations,
PO Box 4394
British Gas Homecare customer service helpline opening times
The British Gas Homecare complaints department operates opening hours of 8 am to 8pm Monday to Friday and 8am to 6pm Saturday – however, their emergency response department is open 24 hours a day, 7 days a week.
If you feel let down with the level of service provided by British Gas Homecare, start by calling (Calls cost 7ppm + network charges) 0843 515 9432 and lodging a complaint now.
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