The Boots contact number above is for information about Boots stores, where you can provide feedback on your experience with Boots or a particular product, or find the telephone number for a particular store, optician or pharmacy. You can also find information on opening times, services, locations and stock. If you wish to speak to someone about an order or experience with the Boots.com online store, please refer to the questions below. If you are not happy with an item and wish to return it, you can do so at a local Boots store or through their free-post address.
Contacting Boots about an online order
The number for online Boots customer services is (Calls cost 7ppm + network charges) 0843 515 8378. Using this number you can contact someone about an order you have already placed, track the status of your order or raise any concerns or enquiries you have. You can also get information on your Boots Advantage Card points, or place a new order.
If you’ve placed an order online and only received part of it through the post, you can speak to someone at this Boots customer service number about a refund or the return of your items. You can return items either at your local store, or through the Boots free post address, which the telephone operator at Boots customer services will be happy to provide you with. You should note, however, that once you place an order through the Boots.com online store it can’t be cancelled or amended.
Alternative ways of contacting Boots
You can make a complaint by calling the main Boots customer services number listed at the top of this page. You can also make a complaint specifically about Boots Pharmacy by calling 0845 121 9040. Alternatively, you can write to the Boots customer service department at:
1 Thane Road West
Boots contact number opening times
Across all of their platforms, the Boots team are available during the same hours. If you are looking to dial the Boots contact number, you can do so by ringing between the following times:
- Monday – Friday: 8.30am – 7pm
- Saturday – Sunday: 8.45am – 5pm
- Bank Holidays: 9am – 5pm
These are also the hours operated by their online customer service staff – although they will mainly point customers towards phoning the Boots contact number anyway.